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Dear customer,

The portal is currently not operational. If you have booked a flight on, have questions or need other assistance, please contact our customer service. Please contact the insurance company directly if you have questions about your insurance policies.

You can reach our customer service under or under the telephone number +44 (0) 208-0995486 (Support national; local rates)

Our customer service hours:

Monday - Friday:
08:00 AM - 08:00 PM
10:00 AM - 6:00 PM

We ask for your understanding in this matter