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Reports out of New Zealand are indicating that domestic flights launched by Jetstar have not been all that well received.

After numerous complaints about the carrier’s service, Consumer New Zealand is urging the Qantas subsidiary to improve its passenger check-in procedures.

The chief of the independent consumer information service, Sue Chetwin, said to New Zealand Radio that she had received a flood of complaints from passengers that were not allowed to check in for their flights, with Jetstar telling them they were too late.

Chetwin believes that the carrier may need additional staff at airport check-in counters to ensure timely processing of passengers for flights.

She commented that it was difficult to believe that there would be “teething problems” with the new service, “considering the airline is part of Qantas.”

Last week, taking advantage of passenger dissatisfaction with Jetstar, Air New Zealand began offering its rival’s customers $50 fares if they were denied boarding or had their travel disrupted by the airline’s processes.

Ben Sandilands, wrote on Crikey.com:“In the most recent reaction to the ill-will it has generated, Jetstar is proposing a campaign of ‘public education’ on the use of the low cost carriers, according no doubt to the Jetstar concept of very cheap, but also tricky, rude, unaccountable and chronically unreliable.”

Thanks to www.travelmole.com for the above quotes, for more information on this article please visit their website.

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